EPIC normal business hours = Monday-Friday 7am - 5:30pm
Non Emergency calls, email portal and next-day return.
Priority Level 1- ( Emergency Call out )
2-6 hrs ( internal Target) Over 6hrs unacceptable
-Injury
-Facility Risk
-Health Code Risk
( Gas leaks, Security issues, Break-Ins, Heat Loss, Toilets ( all systems down ), Electrical ( main power supply- outage )
Meet at least one.
Priority Level 2-
Property Loss -24hrs
-Requires permanent repairs/replacement
-Construction involved
-Third-Party Utility
Roof Leaks, Water Damage/ Remediation, Parking lot repair, a paint spill
Priority Level 3-
Production Loss - 48-72 Hrs
-Interior Outages / Issues
Security Lighting or 10+ Lights Out/Cooling & Heat / Door Repairs
Priority Level 4-
12-14 days
-Reputation/ Appearance
Signage/ Landscaping / Strip and Wax / janitorial
Priority Level 5 –
Up to 25 days
-Upkeep / Modernization
Upgrades/ 9 lights out and below/ retrofitting/ Painting / Parking lots
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