1. Who do I contact when I have a maintenance request?
- Log into the EpiCenter, sign in with your unique store email and password (as provided by EPIC (formally CCNFM), and submit a ticket.
2. How do I know if my request has been seen or has been submitted?
- Our system will send you back an email with a confirmation of the submission. Also, as the request is updated, an email will be sent to notify you of the progress of your request.
3. What is an emergency, and what is not an emergency?
- Emergencies: Things that cannot wait until the next business day: Busted pipe, any electrical issues relating to power, Heater not working, a clogged toilet (if it is the ONLY toilet in the property)
- Not Emergencies: Clogged toilet (when there are other working toilets in the property), light switch or bulb not working, tub/sink draining slowly, AC not cooling properly.
4. What if the emergency is after hours?
- Emergency dispatch is readily available 24/7. Contact your emergency request team at 1-800-506-8760
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